ABO’s Machine Intelligence
Rules engine technology grew out of machine (artificial) intelligence research in the 1970′s and 1980′s. One goal of this research is to encapsulate the knowledge of experts about complex, rules-based domains of knowledge into a computerized system. Examples range across many fields, including mortgage applications, financial trading, patient diagnosis and finding oil drilling sites. In these domains, access to expertise requires the presence of highly paid experts who developed their knowledge by investing years of training and work in the field. The rules-based expert system provides widespread access to this type of expertise via a computer system that solves the same problems as the human (hence the term machine intelligence), thereby significantly reducing costs.
One of our key innovations is that we have applied sophisticated expert system machine intelligence to the domain of supplemental benefits for low-income families and individuals. The ABO Calculation Engine (ACE) is an extremely accurate rules-based supplemental benefits expert system that encapsulates nearly 8 years of benefit research in 12 states. With the ACE as the core of our system, we can say with confidence “We are the experts, so you don’t have to be.” The ACE is what allows ABO to have one interview for multiple benefits.
The accuracy of the ACE has been proven time and again by our customers. This accuracy is what assures our customer’s clients that spending time applying for a benefit won’t be a waste of time – they know that they can rely on the accuracy of the tool’s eligibility determination. By providing the ACE calculation log to our customers, ABO also allows them to advocate for their clients with these agencies.
ABO Calculation Engine and Integration with Your Case Management Tools
The ABO Calculation Engine is a separate layer in our software architecture. Just like the engine of a car can be used in different models, the ACE can be connected to different systems, databases, and user interfaces. We have worked on a number of special development projects that build on the ACE. For example, we have developed personalized Quick Screens, which allow clients to get an eligibility estimation by just answering a handful of questions. Beneath the hood is the same engine, which allows us to build these extensions for our customers at low cost. We are also working on multiple integration projects, connecting the ACE to other vendors’ case management systems. Such integrations reduce double entry and make it even easier for ABO to be part of our customers standard workflow.
The ACE contains a wealth of rules regarding hundreds of federal, state, local, and private benefits in twelve states. We are open to developing partnerships with other software vendors to integrate the ACE with other tools, including case management systems, state portals and other screening interfaces.